Strategy implementation and public service effectiveness, efficiency and equity

摘要

Strategic decision-making theories suggest that organizations that combine rational and\udincremental strategy implementation styles are likely to perform better than those that emphasize\uda single style. To assess whether these arguments apply to the public sector; we explore the\udstrategy implementation style and perceived service effectiveness, efficiency and equity of Turkish\udmunicipal government departments. Using fuzzy cluster analysis, we identify four distinctive though\udinter-related styles of strategy implementation in our sample organizations: logical-incremental;\udmostly rational; mostly incremental; and no clear approach. A logical-incremental and mostly\udrational style of implementation are associated with better effectiveness, efficiency and equity; with\udthe absence of an implementation style associated with worse performance. Theoretical and practical\udimplications are discussed.